Monday, January 19, 2009

Show Me The Money!

What do you do when you've completed a project and the client rejects it? Do you charge for it, do you dismiss the fees or do you ask for a percentage of your initial quote?

Actually, depending on the client and your given situation, all three of the above choices apply.

Charging for a rejected project: You can charge full fees if you believe that the client is going to use your project or if you feel that he's not being honest with you in some way. You can also charge full fees if you've delivered the exact requirements, though with writing, this can be difficult as style is hard to compartmentalize. But if you feel you've followed the exact brief and have offered a number of suitable revisions (all of which do take time to write), then don't hesitate to ask for a fee at the end of it.

Dismissing your fees: If you've delivered a project but the client is very unhappy; you may want to rethink asking for a fee. Before doing so however, offer to revise your work first. And if the client still rejects this you can walk away from it; especially if you believe you can get additional work from your client (see previous posts- Fresh Starts) or if you believe charging him for work he's not satisfied with will ruin your reputation (eg.gaining negative feedback on job sites).

Charging a percentage of your fees: If you have spent a considerable time on the project and have followed the brief to the best of your ability, then you may want to consider charging a small percentage for the time you've put in. Most clients will be willing to pay you for your services especially if you've done a good job, even though it's not the style they require.

So, before dismissing a project completely, consider your options and realize that most clients can be won over for other projects to which your writing style may be better suited.

Happy Writing!



It's a good thing that you've raised this concern. Some freelancer friends of mine have been in a similar situation before. I guess, in case something like that happens, everything should be in black and white.

Usha Krishnan Sliva said...

It's just like any other business- you need to weigh client satisfaction against earning a fee and see which one is a better deal.